What questions will I be asked when I call for admission?
During your first contact with us, we collect the necessary details (via our Admission Enquiry Form) to confirm the availability of a suitable room, discuss your preferred accommodation, and determine the appropriate care package.
Everything you need to know before calling is included in the Admission Enquiry Form — such as demographic details, medical history, current medication, communication abilities, and mobility status.
What documents/items do I need to bring with me upon admission?
With the consent of the patient or their legal guardian, admission is scheduled and the following documents and items must be provided:
- Valid national health booklet (if available)
- Patient’s ID card
- Tax Identification Number (AFM)
- National Health Insurance Number (AMKA)
- Any recent laboratory or imaging test results
- Current medication
- ID of a relative if the admission is arranged by someone other than the patient, and relevant guardianship documents if applicable
- Advance payment of hospital fees up to the end of the current month
- Essential clothing (7–12 complete changes: socks, vests, underwear, nightwear or pyjamas/tracksuit, one coat if the patient is mobile and up to two cardigans, all clearly labelled with the patient’s full name. We kindly ask that clothes are as elastic and comfortable as possible.)
- Footwear (at least 1–2 pairs of shoes and 1 pair of slippers)
- Air mattress if recommended
- Recent negative PCR test or valid vaccination certificate
Please note: The Clinic cannot accept responsibility for loss of valuables belonging to patients, visitors, or their families (e.g. cash, jewellery, hearing aids, dentures, spectacles, mobile phones, laptops, tablets, etc.).
⚠️ Important: Sharp objects of any kind are prohibited due to the risk of injury. If you wish to provide any item to a resident, please consult our reception team in advance.
How can I communicate with my relative while he/she is staying at the Clinic?
Visiting hours:
- Wards A & B: every Monday at 12:00
- Wards C & D: every Wednesday at 12:00
- Wards E & F: every Friday at 12:00
If you are unable to visit during these times, please contact the head nurse of the relevant ward to arrange an alternative.
Telephone contact: Patients can receive calls daily between 16:30 and 17:30 at +30 25210 42699.
Video calls: Available by appointment — please call +30 6972 857 475 via Viber to arrange.
Can I be admitted through EOPYY?
Yes. If you are insured under EOPYY, have valid insurance coverage (verified using your AMKA), and our medical team diagnoses a condition requiring admission, you can be admitted under the EOPYY scheme.
What should I know about discharge?
Simply inform the reception or the attending physician in advance so that all necessary paperwork can be prepared. On the agreed discharge date, settlement of any outstanding fees will be made, and personal belongings and documentation will be handed over.
How can I be informed about the patient’s health progress?
Upon admission (or shortly after), an introductory meeting is arranged between the attending psychiatrist and the patient’s designated health representative.
For the first 15 days (or longer if deemed necessary by the doctor), visits may be restricted to support the patient’s adjustment and to allow for treatment stabilisation.
To keep you informed during this period:
- A phone appointment is arranged within the first 3–5 days to update you on your relative’s initial adaptation.
- A face-to-face meeting is arranged no later than 15 days after admission to discuss assessment results and treatment plans.
Ongoing care:
Updates on the patient’s progress are provided by the attending doctor during visiting hours or by scheduled appointments arranged through reception.
For relatives who live far away or cannot visit, telephone updates are provided by appointment.
All updates are given exclusively to the designated health representative named at admission, and at reasonable intervals between updates.
In emergencies:
For any urgent medical developments (such as acute medical conditions, need for transfer, or psychiatric episodes), you will be contacted immediately by the attending psychiatrist, relevant specialist (e.g. internist, cardiologist), or the on-call doctor.
My relative is elderly and requires care. Will they be hospitalised in a psychiatric ward?
The Clinic has six fully equipped and separate wards. Depending on the diagnosis and individual needs, the attending psychiatrist selects the most appropriate environment to best support the patient’s recovery.
We fully understand the particular requirements involved in caring for older adults and have dedicated geriatric wards designed for the comprehensive management of chronic illnesses and age-related syndromes.
Should my elderly relative be admitted to a care home or to a psychiatric clinic?
The difference lies in the level of medical care provided.
Psychiatric clinics are legally required to offer 24-hour medical supervision, ongoing psychiatric assessment, a specific ratio of qualified nursing staff to residents, and access to medical equipment. Care homes for the elderly are not held to the same standard.
Therefore, a psychiatric clinic provides more specialised medical care for people with any form of dementia. Additionally, the collaboration between psychiatrists, other medical specialists, and trained nursing staff ensures timely and effective management of psychiatric conditions as well as prompt recognition and treatment of medical issues.
How are financial matters settled (payment by cash, card, or bank transfer)?
Payments can be made by:
- Cash
- Debit or credit card
- Bank transfer (please include the resident’s surname in the payment reference and send proof of payment to the Clinic’s email).
Fees for the current month are payable in advance. If discharge occurs earlier than planned, a settlement is made, and any excess payment is refunded.
The Accounting and Admissions Office operates Monday to Saturday, 08:00–15:00.
If private car transport is not possible, is there an alternative?
The Clinic offers an ambulance service dedicated to the transport of residents to and from the Clinic in line with current regulations.
What services are provided at the Clinic beyond medical care?
What non-medical services are available at the Clinic?
By prior arrangement, the Clinic offers:
- Laundry services
- Personal grooming and hairdressing
- Manicure and pedicure services
What is legal guardianship?
Legal guardianship is a court-ordered measure for adults who, due to severe mental, intellectual, or physical conditions, cannot safeguard their own interests and may endanger themselves or others.
The process removes, wholly or partly, the person’s legal capacity and assigns it to another individual — the legal guardian.
Guardianship may be requested:
- By the person themselves, if the reason is solely a physical disability.
- In cases of mental or psychiatric disorders, by the patient, their spouse, parents, children, the public prosecutor, or the court on its own initiative.
The purpose of guardianship is protection. The court appoints a legal guardian to carry out some or all legal acts on behalf of the individual.
An oversight committee, consisting of 3–5 relatives or close associates, is also appointed by the court to monitor the guardian’s actions.
To begin the process, one must consult a lawyer.
